top of page

Booking Terms & Conditions

Customers should remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing

Royal Class will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

All vehicles are cleaned at the customer's own risk and must be able to withstand normal cleaning processes.

The RCAL or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

We cannot guarantee any firm times when accepting your booking.

Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

We reserve the right to use any independent contractor to undertake your auto detailing and may need to change the detailer at short notice without penalty.

Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival

We reserve the right to take debit or credit card details to secure the booking.

We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

All vehicles are cleaned at the customer's own risk

All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be canceled at any time at the sole discretion of Royal Class Auto Lab, RCAL reserves the right to refuse service to anyone.

The RCAL reserves the right to refuse or deny customer demands above and beyond the booked detailing

The RCAL will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

 

 

Pricing Terms & Conditions

We have a minimum call-out charge that varies by location.

Royal Class Auto Lab reserves the right to charge an hourly rate of $85 (or a proportion thereof) for any work that is not within the boundaries of the booking

A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

Our prices are based on detailing the type, location, type of car, and condition of the vehicle and will be advertised as a FROM price.

The RCAL reserves the right to charge each vehicle according to its condition, the type of vehicle, and the customer's location.

The RCAL reserves the right to amend any price during the detailing should it differ from the original estimate

Prices online do not include any local and/or state taxes that apply to services.

 

 

Communications

The RCAL will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. The RCAL is not responsible for any of these potential costs.

The RCAL may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.

When your service request is matched to a provider, your name, phone number, service address, and vehicle information will be shared with that service provider.

Royal Class Auto Lab may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

All inbound and outbound customer service calls may be recorded for quality assurance.

​

​

Our Service Terms & Conditions

We may ask you where you heard about The RCAL in order to gauge our marketing strategies

We may conduct customer satisfaction surveys

We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

We reserve the right to charge a debit or credit card the full amount should the vehicle(s) not be available for cleaning and the booking has not been canceled in advance (see cancellation policy)

 

 

Cancellation Terms & Conditions

We require 24 hours' notice to cancel any booking/detailing service.

Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.

Same-day appointments that are canceled will incur a charge of 25% of the service cost.

The RCAL reserves the right to take full payment if a booking is canceled on the day without prior agreement.

The RCAL reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

The RCAL reserves the right to alter a booking or move a booking in accordance with its staff levels, weather conditions, and/or equipment failure without penalty to the company.

Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

 

 

Service Guarantee

If there is a probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.

Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from The RCAL voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray, or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

Only services included in your order and additional services authorized by The RCAL are covered under our service guarantee. Any services not authorized by The RCAL are at the customer's own risk.

Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of The RCAL

Any claims must be filed within 48 hours of the completion of the service by phone, email (accounting@royalclassautolab.com), or by submitting a review online. Pictures of the area must be emailed to accounting@royalclassautolab.com within 24 hours of the claim being made.

​

​

Gift Certificates

Gift Certificates can only be used once per vehicle per service.

Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.

The final price for services rendered may exceed the value of this gift certificate.

Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.

Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.

Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.

Any balances for services ordered are due at the time of service and do not include additional services, tax, or gratuity.

In the event the redeemer is not covered by The RCAL, a refund will be issued to the original payment method used at the time of purchase.

After 6 months of non-use, the gift certificate is non-refundable

Privacy Policy

Your privacy is critical to us. Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart, and reveal and make utilization of individual data. The following blueprints are our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.

  • We will just hold individual data for the length of essential for the satisfaction of those reasons.

  • We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.

  • Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.

  • We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use, or alteration.

  • We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

OVER 15 YEARS EXPERIENCE

RCAL started with a deep passion that quickly turned into an art form. A way for us to showcase our attention to detail; refining vehicles to their highest potential.  

SERVICES

  • Paint Protection Film

  • Partial Vinyl Wraps

  • Ceramic Coatings

  • Window Tint & Protection Film

  • Chrome & Badge Deletes

  • Premier Interior & Exterior Detailing 

  • Regular Maintenance

  • Extras/Add-ons

  • + So Much More!

various crdit card company logos
the venmo logo, a white V on a blue background

©2024 RCAL

Shop, HOME, OR OFFICE

Visit Our New Sandy Location!
8650 S 700 E
Sandy, UT 84070

 

Call Or tExt 
801.560.8023

bottom of page